I’ve discussed the lack of customer service in the Philippines many times before. On occasion I’ve even mentioned when I’ve received what I felt was good customer service, as it is not that common here. Don’t mistake customer service with friendliness, as the later is very common.

One aspect of customer service that is especially troubling is the lack of product knowledge. Not only knowledge of the product itself, how it works and it’s features, but often where the product can be found in the store. If they even carry it all.